Deaf Services

We believe that the best way to effectively serve Deaf individuals and to become an employer of choice for Deaf professionals is to honor the culture and values of the Deaf community. To do so, we provide a culturally competent environment; employ Deaf professionals in all Deaf programs as well as in key leadership positions; maximize communication access across the organization; and offer a comprehensive training curriculum.

Programs and Services

Residential Services supports Deaf, DeafBlind or Hard of Hearing individuals at programs in the MetroWest region. Residential options include group homes, supported housing, Shared Living, and Adult Family Care. Services are open to Deaf individuals with psychiatric and developmental disabilities, medical complications,or addiction issues.

Day Services at Advocates Life Skills & Learning Center supports Deaf individuals with developmental/intellectual disabilities by helping them to develop and enhance life skills. We offer recreational, vocational, social and learning activities at the Life Skills & Learning Center site and out in the community.

Outpatient Mental Health Services provides culturally competent treatment and support for Deaf adults facing mental health challenges and addiction issues. Services include individual, group, and family counseling; psychiatry; and crisis intervention.

Deaf Respite is a short-term, transitional program in Framingham for Deaf individuals experiencing psychiatric crises or transitioning back to the community after hospitalization. A team of Deaf staff and clinicians help to support and empower Deaf adults in a safe and nurturing environment with careful attention to each person's communication needs.

For more information about Advocates Deaf Services or to make a referral, please contact:
Brenda Miele Soares
.(JavaScript must be enabled to view this email address)
(508) 628-6642

Employment for Deaf Social Services Professionals

Advocates is committed to being an employer of choice for Deaf professionals and clinicians. We strive to provide a culturally competent workplace with state-of-the-art communication access, technology, and training opportunities.

Cultural Competence
• Hearing staff are offered the opportunity to learn ASL and participate in Deaf culture trainings on a regular basis.
• Deaf and hearing staff participate together in training opportunities.
• Deaf and hearing staff attend annual events such as the annual holiday party and employee recognition evening with interpreters always present.
• Advocates creates many social and recreational opportunities that Deaf and hearing clients can participate in.

• Deaf professionals and paraprofessionals are hired, trained and encouraged to grow within the company.
• Deaf people serve as staff and supervisors in our Deaf programs.
• We seek to employ Deaf individuals in all areas of the organization.
• We are led by Deaf professionals in each of our service programs.

Communication Access
As the region's largest provider of residential services for Deaf and Hard of Hearing consumers, Advocates is committed to providing state-of-the-art communication access. Our comprehensive program includes:
• A designated Communication Access department
• A full-time Communication Access coordinator who is also a certified ASL interpreter
• Two additional certified ASL interpreters on staff
• Freelance certified ASL interpreters available day and evening for trainings, meetings, social events, and individual needs
• A Communication Access team tasked with ensuring that agency policies maximize communication access across the organization
• Communication access that is available equally to staff and consumers

Video phones and TTYs are located in all Deaf program areas and key service sites. Smart phones or tablets are provided to all service programs, supervisors, and senior staff.

Advocates' commitment to communication access is highlighted in our staff training program. Our CPR, First Aid, and Solve trainings are conducted by Deaf trainers for Deaf staff. In addition to Deaf-only trainings, Advocates provides co-trainers and Deaf and hearing integrated trainings with communication access.

To learn more about employment opportunities with Advocates Deaf Services, check out our current Job Opportunitiesor email .(JavaScript must be enabled to view this email address).
Advocates Inc., One Clarks Hill, Suite 305, Framingham, MA 01702
508.628.6300 | VP 774.999.0606 | .(JavaScript must be enabled to view this email address)
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Supporting you, your loved ones, your friends, Your neighbors...

Advocates provides support services for people with:
  • Mental illness or co-occurring mental illness and substance abuse
  • Intellectual or developmental disabilities or co-occurring mental illness and developmental disability
  • Prader-Willi Syndrome
  • Autism and pervasive developmental disabilities
  • Acquired or traumatic brain injury
We also provide support services for:
  • Deaf adults with mental illness or a developmental disability
  • Families who are supporting a family member with a disability
  • Elders living in the community who may have a mental illness or substance abuse disorder
  • Adults with a mental health diagnosis in jail or re-entering the community
  • Youth in transition from foster care
  • Individuals and families who are homeless or at risk for homelessness


How to access services